FAQs, SHIPPING & RETURNS

How do we contact you?

You can call or e-mail anytime.  Our telephone number is 855-SHOTWELL (855-746-8935).  Or, you can e-mail us at service@shotwellcandy.com.

Where do you ship?

We currently ship to the U.S. only. At this time, we don’t ship internationally, but shoot us an email at service@shotwellcandy.com with your country, and we’ll work to get it on our map! 

What does shipping cost?

Shipping rates vary depending on the mode of service you chose and where you located.  Due to COVID-19, carriers like FedEx, UPS and the USPS have increased their shipping rates dramatically.  Standard shipping is always free for purchases above $75. 

Where is my order / shipping confirmation email?

You should receive your order confirmation email immediately after you place your order. If you don’t, please check your junk/spam filter. Gmail and other email providers sometimes put it there. Shipping confirmation emails with tracking numbers typically arrive via email within 1-2 business days after the order has been placed after USPS has first updated your order. This period can be several days longer during the holiday season.  If you have any questions, email us at service@shotwellcandy.com. 

When will I get my order?

Most orders arrive within 3-5 business days from when the order is placed.  During the holiday season (typically starting in mid-October, shipping times may extend to 7-9 business days from when the order is placed.

I’m looking for something specific you make. Can I order that particular flavor?

Typically, yes!  Since we work in small batches, we may be able to make a custom batch just to fill your order. Just shoot us an email to service@shotwellcandy.com, and we’ll see what we can do! 

Are your products gluten free?

All of our products except for the Craft Beer & Pretzel Caramels are gluten free. Even though we are extra cautious and take steps to keep gluten containing products separate from our other products, please be cautious when ordering if you are extremely allergic to gluten.

What if I’m not happy with my candy? Can I get a refund?

We want you 100% satisfied with your candy so please let us know if you're unhappy in any way.  We'll try to make it right by either replacing the order or simply refunding your order.  Just email us at service@shotwellcandy.com or give us a call to get the process started, and we’ll take care of you.   

How long does the refund process take?

For returns, once we get your e-mail or phone call, we will issue a refund to your original form of payment. The funds can take up to 3 business days to show up in your account.

What makes your caramels different from other brands?

I think there are a number of things that make our caramels different, but two main areas lead the pack in my mind. The first is a little philosophical and relates to the core principles of Shotwell Candy. Above all, I want every customer of Shotwell Candy to know that they are getting an honestly made, authentic product that was created by a real person whose only motivation at the time of creation was to make the best gift for my closest friends and family that I could make. Marketing gimmicks, synthetic flavors and overly fancy packaging are the opposite of what we stand for, and we take great pride in knowing that every single aspect of Shotwell Candy was created 100% by us – the recipes, the logo, the packaging, the production methods, the website, the photos of our products, everything. While “handmade” and “small batch” get thrown around a lot these days, we live by them and truly believe that is THE way for our caramels to be made.

The second main area is an extension of the first, though a little more technical in nature. Without giving too much of our recipe and process away, I believe we are very much in the minority of caramel makers that actually caramelize sugar in the candy making process. We use pure cane sugar (as many do) in our caramels. Pure cane sugar is sucrose, and the chemist out there will tell you that sucrose only begins to caramelize in earnest at temperatures above 320 degrees Fahrenheit. Our product is cooked well above that temperature, thereby truly caramelizing sugar for a more pure and authentic “caramel” flavor. I think most caramel companies, if being honest, would tell you that they never get their sugar to a temperature that actually caramelizes the sugar.

Where did the name from Shotwell Candy Co. come from?

I named Shotwell Candy after my great-grandfather, L. Shotwell George, who was born in 1906. Grandpa Shot, as we called him, owned and operated a general goods store in Aliceville, KS for the bulk of his life (1922 - 1971).

My grand-mother, mother and other family members vividly recall sneaking caramels and other classic candies from the candy bins located in the store while Grandpa Shot (who had quite a sweet tooth himself) looked the other way.